Privacy Policy

Last updated: June 18, 2026

This Privacy Policy explains how AstraLume (“AstraLume,” “we,” “us,” or “our”) collects, uses, shares, stores, and protects personal information when you visit our website, place an order, contact us, subscribe to marketing, or otherwise use our online store and related services.

Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products and services to you.

By using our website or purchasing from our store, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

For the purposes of applicable data protection laws, AstraLume is the controller of the personal information we collect directly from you through our store.

Business name: AstraLume
Contact email: astralumelamps@outlook.com
Business address: Sector 34 Mz 110 Lt 3 Cs2 Fracc Heroes Tecamac, Los Heroes Tecamac, Tecamac, Estado de México, 55763, Mexico

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, you may contact us at: astralumelamps@outlook.com

2. Personal Information We Collect

Depending on how you interact with our store, we may collect the following categories of personal information:

Information you provide directly

This may include:

• Name

• Email address

• Phone number

• Billing address

• Shipping address

• Order details

• Customer support messages

• Reviews, comments, or feedback you submit

• Marketing preferences

Payment and transaction information

When you make a purchase, payment information is processed by Shopify and/or third-party payment providers. We may receive limited payment-related details such as payment status, transaction confirmation, billing details, and fraud prevention information. We do not intentionally store full credit card numbers on our own systems.

Device and usage information

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device type

• Operating system

• Pages viewed

• Products viewed

• Cart activity

• Referring website

• Approximate location based on your IP address

• Interaction with emails, ads, or website features

Cookies and similar technologies

We use cookies, pixels, tags, and similar technologies to operate our store, remember your preferences, understand website traffic, improve your shopping experience, and show relevant advertising.

3. How We Use Your Personal Information

We use personal information for the following purposes:

To process and fulfill orders

We use your information to process payments, confirm orders, arrange shipping, provide tracking, handle returns or exchanges, prevent fraud, and deliver customer support.

To provide customer service

We use your information to respond to questions, resolve issues, send order updates, and communicate with you about your purchase.

To improve our store and products

We may use browsing behavior, order history, reviews, and customer feedback to improve our website, product pages, offers, customer experience, and marketing.

To send marketing communications

If permitted by law or with your consent where required, we may send promotional emails, SMS messages, special offers, abandoned cart reminders, product updates, or other marketing communications.

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link in the email. If you opt out of marketing, we may still send non-promotional messages related to your orders, account, legal notices, or customer service.

To personalize advertising

We may use cookies, pixels, and advertising partners to show you relevant ads on platforms such as social media, search engines, or other websites. This may include advertising based on products you viewed, added to your cart, or purchased.

To protect our business and customers

We may use your information to detect fraud, prevent unauthorized transactions, secure our website, investigate suspicious activity, enforce our policies, and comply with legal obligations.

To comply with legal requirements

We may process personal information where necessary to comply with tax, accounting, consumer protection, customs, legal, regulatory, or law enforcement obligations.

4. Legal Bases for Processing Personal Information

If you are located in the European Economic Area, the United Kingdom, or another jurisdiction that requires a legal basis for processing, we rely on the following legal bases:

• Performance of a contract: to process your order, deliver products, provide customer support, and manage returns or exchanges.

• Legitimate interests: to improve our store, prevent fraud, secure our website, communicate with customers, and conduct business analytics.

• Consent: where required for marketing emails, SMS marketing, cookies, targeted advertising, or other optional processing.

• Legal obligation: to comply with tax, accounting, customs, consumer protection, and legal requirements.

You may withdraw consent at any time where processing is based on consent.

5. How We Share Personal Information

We may share personal information with trusted third parties only where necessary for legitimate business, legal, or operational purposes.

This may include:

• Shopify, which hosts and powers our online store

• Payment processors and fraud prevention providers

• Shipping carriers and fulfillment partners

• Email marketing and SMS marketing providers

• Analytics and advertising partners

• Customer support tools

• Review platforms

• IT, hosting, and security providers

• Professional advisors, such as accountants, legal advisors, or compliance consultants

• Government authorities, customs authorities, regulators, courts, or law enforcement where required by law

We do not sell your personal information in the traditional sense of exchanging it directly for money. However, some privacy laws may define certain advertising or analytics activities as a “sale,” “sharing,” or “targeted advertising.” Where applicable, you may have the right to opt out of those activities.

6. Shopify and Third-Party Processing

Our store is powered by Shopify. Information you provide through our store may be processed by Shopify to provide checkout, payment, hosting, analytics, fraud prevention, and other e-commerce services.

Shopify may also process personal information independently in accordance with its own privacy practices. You can review Shopify’s consumer privacy information through Shopify’s privacy resources.

Some of our service providers may process your information in countries other than your own.

7. Cookies, Analytics, and Advertising

We use cookies and similar technologies to:

• Keep the website functioning properly

• Remember cart and checkout information

• Understand how visitors use our website

• Improve product pages and offers

• Measure advertising performance

• Show relevant ads to visitors

Depending on your location, you may be able to manage cookie preferences through our cookie banner, browser settings, or privacy controls.

If you are located in a jurisdiction that provides the right to opt out of targeted advertising, sale, or sharing of personal information, you may submit a request by contacting us at astralumelamps@outlook.com or by using any privacy preference tool available on our website.

Where required, we honor legally recognized opt-out preference signals, such as Global Privacy Control, to the extent supported by our website and applicable law.

8. International Transfers

Because we sell internationally and use service providers such as Shopify, payment processors, shipping providers, analytics providers, and advertising platforms, your personal information may be transferred, stored, or processed outside your country of residence.

Where required by applicable law, we rely on appropriate transfer mechanisms, such as standard contractual clauses, adequacy decisions, contractual safeguards, or other lawful transfer methods.

9. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Processing and fulfilling orders

• Providing customer support

• Managing returns, refunds, or disputes

• Complying with tax, accounting, legal, customs, and regulatory obligations

• Preventing fraud and protecting our business

• Maintaining business records

Retention periods may vary depending on the type of information and legal requirements. When information is no longer needed, we will delete it, anonymize it, or securely retain it only as required by law.

10. Security

We use reasonable administrative, technical, and organizational measures to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You are responsible for keeping your account login details confidential if you create an account with us.

11. Children’s Privacy

Our website is intended for adults and is not directed to children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction.

Our products may be purchased by adults for children, but purchases must be made by a parent, guardian, or adult customer.

If you believe that a child has provided personal information to us without appropriate consent, please contact us at astralumelamps@outlook.com and we will take reasonable steps to delete the information where required by law.

12. Your Privacy Rights

Depending on where you live, you may have some or all of the following rights:

• The right to access or know what personal information we hold about you

• The right to request correction of inaccurate personal information

• The right to request deletion of personal information

• The right to request a copy of your personal information

• The right to request restriction of processing

• The right to object to certain processing

• The right to withdraw consent where processing is based on consent

• The right to opt out of sale, sharing, targeted advertising, or certain marketing uses

• The right not to be discriminated against for exercising privacy rights

To exercise your rights, contact us at astralumelamps@outlook.com.

We may need to verify your identity before processing your request. We will respond within the timeframe required by applicable law.

13. California and U.S. State Privacy Rights

If you are a resident of California, Colorado, Connecticut, Virginia, Utah, or another U.S. state with applicable privacy laws, you may have additional rights regarding your personal information.

These rights may include the right to know, access, correct, delete, obtain a copy of your information, and opt out of sale, sharing, targeted advertising, or certain profiling activities.

To submit a privacy request, contact us at astralumelamps@outlook.com.

We do not knowingly sell or share personal information of individuals under 16 years of age.

14. EEA and UK Privacy Rights

If you are located in the European Economic Area or the United Kingdom, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Restrict or object to processing

• Request data portability

• Withdraw consent where applicable

• Lodge a complaint with your local data protection authority

If you have a concern, please contact us first so we can try to resolve it.

15. Marketing Communications

You can opt out of promotional emails by clicking the unsubscribe link in our emails.

If you receive SMS marketing from us, you may opt out by following the instructions in the message, such as replying STOP, where available.

Please note that even if you opt out of marketing, we may still send you transactional or service-related messages, such as order confirmations, shipping updates, refund notices, or customer support responses.

16. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, payment providers, or other online services. We are not responsible for the privacy practices, content, or security of third-party websites.

You should review the privacy policies and terms of any third-party services you use.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, technology, or privacy practices.

When we update this Privacy Policy, we will revise the “Last updated” date above. Where required by law, we will provide additional notice.

18. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, you may contact us at:

AstraLume
Email: astralumelamps@outlook.com