Shipping policy
Shipping Policy
Last updated: June 13, 2026
At AstraLume, we are committed to delivering your order as safely and efficiently as possible. Please read this Shipping Policy carefully before placing your order.
By placing an order on our website, you agree to the shipping terms described below.
Order Processing Time
Our standard order processing time is 5 to 7 business days.
Processing time refers to the time needed to confirm your order, process payment, prepare your item, perform quality checks, pack your order, and hand it over to the shipping carrier.
Business days do not include weekends or public holidays.
During high-demand periods, holidays, promotions, product launches, or unexpected operational delays, processing may take slightly longer. If there is a significant delay with your order, we will contact you when required by applicable law.
Estimated Delivery Time
After your order has been processed and shipped, the estimated delivery time is usually 7 to 12 business days for most countries.
Please note that delivery times are estimates and may vary depending on your country, region, shipping carrier, customs processing, local postal service, weather, holidays, and other factors outside our direct control.
Total Estimated Delivery Time
The total estimated delivery time includes both processing and shipping.
For most countries, the total estimated delivery time is usually:
5–7 business days processing + 7–12 business days shipping = approximately 12–19 business days total
This timeframe is an estimate and is not a guaranteed delivery date unless expressly stated at checkout.
Shipping Destinations
We ship to many countries worldwide.
Some destinations may have limited shipping availability, longer delivery times, or additional customs requirements. If we are unable to ship to your location after you place an order, we will contact you and issue a refund if necessary.
Shipping Confirmation and Tracking
Once your order has shipped, you may receive a shipping confirmation email with tracking information, when available.
Please allow some time for tracking information to update after the carrier receives your package. In some cases, tracking may take several business days to show movement.
If your tracking information has not updated for an extended period, please contact us at:
Customs, Duties, and Import Taxes
International orders may be subject to customs duties, import taxes, VAT, GST, brokerage fees, or other charges imposed by your local customs authority or delivery carrier.
Unless clearly stated otherwise at checkout, these charges are not included in the product price or shipping cost and are the customer’s responsibility.
We are not responsible for delays caused by customs inspections, customs clearance, unpaid duties, local import restrictions, or incorrect customs information provided by the customer.
Incorrect or Incomplete Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
We are not responsible for delays, failed deliveries, lost packages, or additional shipping costs caused by incorrect, incomplete, or outdated shipping information provided by the customer.
If you notice an error in your shipping address, contact us as soon as possible at:
We will do our best to help, but we cannot guarantee that the address can be changed once the order has been processed or shipped.
Delayed Orders
Delivery delays may happen due to customs processing, carrier issues, weather, holidays, high order volume, local postal disruptions, incorrect addresses, or events outside our reasonable control.
If we become aware that we cannot ship your order within the timeframe promised at checkout or within the timeframe required by applicable law, we will contact you with an updated estimate and, where required, give you the option to continue waiting or cancel your order for a refund.
If your order is significantly delayed, please contact us at:
Lost or Missing Packages
If your tracking shows that your package has not moved for an unusual amount of time, or if your order appears to be lost, please contact us so we can review the situation with the carrier or logistics provider.
Depending on the circumstances, we may offer one of the following solutions:
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Additional tracking support
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A replacement shipment
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Store credit
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A refund, where appropriate or required by law
Packages Marked as Delivered
If your tracking shows that your package was delivered but you have not received it, please first check:
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Your mailbox
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Front door, porch, garage, reception, or lobby
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Neighbors or household members
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Local post office or delivery carrier
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Any safe delivery location used by the carrier
If you still cannot locate the package, contact us at:
We will review the case and help determine the next steps.
Damaged Items During Shipping
Please inspect your order when it arrives.
If your item arrives damaged, defective, or incorrect, contact us as soon as possible at:
Please include your order number and clear photos or videos of the issue.
Damaged, defective, or incorrect items are handled under our Refund Policy and 90-Day Satisfaction Guarantee.
Order Cancellations
If you need to cancel your order, please contact us as soon as possible at:
We will do our best to help, but we cannot guarantee cancellation if your order has already been processed, packed, or shipped.
If your order has already shipped, you may need to wait until it is delivered and then request a return under our Refund Policy.
Refused Deliveries
If a package is refused, rejected, or not collected by the customer, any refund may be reduced by shipping costs, return shipping costs, customs fees, carrier fees, or other costs incurred, unless prohibited by applicable law.
Multiple Shipments
If your order contains multiple items, they may be shipped separately depending on availability, warehouse location, product type, or logistics requirements.
If this happens, you may receive more than one tracking number.
No Guaranteed Delivery Date
Unless expressly stated at checkout, all shipping and delivery times are estimates only.
We do not guarantee delivery by a specific date, and we are not responsible for losses caused by estimated delivery times being longer than expected, except where required by applicable law.
Contact Us
If you have any questions about shipping, delivery, tracking, or your order status, please contact us at:
AstraLume
Email: astralumelamps@outlook.com