Terms of Service

Last updated: June 15, 2026

Welcome to AstraLume.

These Terms of Service (“Terms”) govern your access to and use of our website, online store, products, content, features, tools, and related services (collectively, the “Services”).

The terms “AstraLume,” “we,” “us,” and “our” refer to AstraLume. Our store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products and services to you.

Please read these Terms carefully before using our website or placing an order. By accessing our website, using our Services, or purchasing from us, you agree to be bound by these Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies referenced on our website.

If you do not agree with these Terms, you should not use our Services or place an order.

Nothing in these Terms limits any mandatory consumer rights that may apply to you under the laws of your country, state, province, or region.

1. Eligibility and Account Use

By using our Services, you represent that you are at least the age of majority in your place of residence, or that you are using the Services under the supervision and consent of a parent or legal guardian.

Our products may be purchased by adults for children, but purchases must be made by a person legally permitted to enter into a binding contract.

You may be asked to provide certain information when using our Services, including your name, email address, billing address, shipping address, payment information, and other order-related details.

You agree that all information you provide to us is accurate, current, and complete. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

You may not transfer, sell, assign, or license your account to any other person.

2. Our Products

We make reasonable efforts to display and describe our products accurately. However, product colors, brightness, projection clarity, size, packaging, and appearance may vary depending on your device screen, lighting conditions, room environment, ceiling or wall texture, product version, and other factors.

Projection results may vary depending on distance, angle, room darkness, surface color, surface texture, and the specific pattern or image used.

Product descriptions, images, prices, promotions, and availability may change at any time without notice.

We reserve the right to modify, discontinue, limit, or update any product at any time, subject to applicable law.

3. Orders and Acceptance

When you place an order through our website, you are making an offer to purchase the selected product or products.

An order is not accepted until we confirm the order and process payment. We reserve the right to accept, reject, cancel, or limit any order for reasons including suspected fraud, pricing errors, inventory issues, payment problems, shipping restrictions, or violations of these Terms.

If we cancel your order after payment has been processed, we will issue a refund to the original payment method, unless otherwise required by law.

Please review your order carefully before submitting it. Once an order has been processed, packed, or shipped, we may not be able to cancel or modify it.

Purchases made through our website are intended for personal or household use and not for unauthorized resale, commercial distribution, or export.

4. Prices, Taxes, Duties, and Billing

Prices are shown in the currency displayed at checkout and may change without notice.

Unless expressly stated otherwise, product prices may not include taxes, duties, customs fees, import charges, shipping, handling, or other government-imposed fees.

You are responsible for providing accurate billing, payment, and shipping information.

Depending on your delivery location, your order may be subject to customs duties, import taxes, VAT, GST, brokerage fees, or similar charges imposed by local authorities. These charges may be collected at checkout or may be charged separately by the carrier or local customs authority.

We are not responsible for delays, additional costs, or delivery issues caused by incorrect shipping information, customs procedures, unpaid import charges, or local regulations.

You represent and warrant that you are authorized to use the payment method provided and that all payment information is true and complete.

5. Shipping and Delivery

Shipping times shown on our website, checkout page, order confirmation, or product page are estimates unless expressly stated otherwise.

We make reasonable efforts to ship orders within the estimated timeframe provided. However, delivery may be affected by carrier delays, customs processing, weather, holidays, high order volume, incorrect addresses, local restrictions, or events outside our reasonable control.

If we become aware that we cannot ship your order within the promised timeframe, or within the timeframe required by applicable law, we may contact you with an updated estimate and, where required, give you the option to continue waiting or cancel your order for a refund.

If no shipping timeframe is stated, we will follow applicable consumer protection rules for online orders.

Risk of loss and responsibility for delivery will be handled in accordance with applicable law. Nothing in these Terms removes any mandatory rights you may have if your order is lost, damaged, delayed, defective, or not delivered.

Please see our Shipping Policy for more details.

6. Returns, Refunds, and 90-Day Guarantee

Returns, refunds, replacements, exchanges, cancellations, defective items, and our 90-Day Satisfaction Guarantee are governed by our Refund Policy.

Please review our Refund Policy before placing an order.

If there is a conflict between these Terms and our Refund Policy regarding returns, refunds, exchanges, or our 90-Day Satisfaction Guarantee, the Refund Policy will control for those matters.

Nothing in our Refund Policy or these Terms limits any mandatory consumer protection rights that may apply to you.

7. Product Use and Safety

You agree to use our products only as intended and in accordance with any instructions, warnings, or product information provided.

Our projector products are decorative and atmospheric lighting products. They are not medical devices, therapy devices, religious counseling tools, or substitutes for professional advice, supervision, or care.

Products should be used responsibly and kept away from water, excessive heat, open flames, and improper electrical sources.

Children should use electronic products only with appropriate adult supervision. Small parts, cables, or accessories may present risks if misused.

Do not use any product in a way that may distract a driver, interfere with vehicle operation, create unsafe visibility conditions, or violate local laws.

We are not responsible for damage, injury, or loss caused by misuse, improper installation, unauthorized modification, failure to follow instructions, or use contrary to applicable laws.

8. Intellectual Property

All content on our website, including but not limited to trademarks, logos, brand names, product names, text, graphics, images, videos, designs, icons, layouts, product descriptions, and website content, is owned by AstraLume, our affiliates, our suppliers, or our licensors, unless otherwise stated.

You may use our Services for personal, non-commercial purposes only.

You may not copy, reproduce, distribute, modify, publish, display, sell, resell, scrape, extract, exploit, or create derivative works from our website content without our prior written permission.

AstraLume names, logos, designs, slogans, and brand assets may not be used without our written consent.

All third-party trademarks, names, logos, and service marks belong to their respective owners.

9. User Content, Reviews, and Feedback

If you submit reviews, photos, videos, comments, testimonials, ideas, suggestions, feedback, or other content to us or through our website (“User Content”), you grant us a worldwide, royalty-free, transferable, sublicensable, perpetual license to use, reproduce, edit, publish, translate, display, distribute, and promote that User Content in connection with our business, marketing, website, advertising, social media, and Services.

You represent that your User Content is truthful, lawful, and does not violate the rights of any third party.

If you received compensation, a discount, a free product, or any other incentive in exchange for submitting User Content, you agree to disclose that fact where required by law.

We may remove, edit, or refuse User Content that we consider false, misleading, unlawful, offensive, abusive, defamatory, infringing, or otherwise inappropriate.

We are not responsible for User Content submitted by customers or third parties.

10. Third-Party Tools, Apps, and Links

Our website may include third-party tools, apps, payment processors, review platforms, social media features, tracking technologies, links, or embedded content.

We do not control third-party websites or services and are not responsible for their content, security, policies, accuracy, or practices.

Your use of third-party services may be subject to the terms and privacy policies of those third parties.

If you choose to access third-party links or services, you do so at your own risk.

11. Relationship With Shopify

Our store is powered by Shopify.

However, any purchase you make through our store is made directly with AstraLume. Shopify is not responsible for the products we sell, our product descriptions, our fulfillment, our customer service, or any sales transaction between you and AstraLume.

By using our Services, you acknowledge that Shopify is not responsible for any injury, damage, loss, claim, or dispute arising from products purchased from AstraLume, except to the extent required by applicable law.

12. Privacy

Your use of our Services is also governed by our Privacy Policy.

Our store is hosted by Shopify, and Shopify may collect and process certain personal information as described in our Privacy Policy and Shopify’s own privacy practices.

Please review our Privacy Policy for more information about how personal information is collected, used, shared, stored, and protected.

13. Errors, Inaccuracies, and Availability

Occasionally, our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, prices, promotions, discounts, shipping charges, estimated delivery times, availability, or other information.

We reserve the right to correct errors, update information, cancel orders, or change availability at any time, including after an order has been placed, subject to applicable law.

If an order is canceled due to an error after payment has been processed, we will issue a refund to the original payment method.

14. Promotions, Discounts, and Bundles

Promotions, discounts, bundles, limited-time offers, free gifts, and special offers may be subject to additional terms shown at the time of the offer.

We may modify, suspend, or cancel promotions at any time, subject to applicable law.

Promotional offers cannot be applied retroactively unless expressly stated.

If there is a conflict between these Terms and the specific terms of a promotion, the promotion terms will apply to that promotion.

15. Prohibited Uses

You may not use our Services for any unlawful, fraudulent, abusive, harmful, or unauthorized purpose.

You agree not to:

• Violate any applicable law or regulation

• Infringe our intellectual property rights or the rights of others

• Submit false, misleading, or fraudulent information

• Use our website for unauthorized resale or commercial exploitation

• Interfere with the security or functionality of our Services

• Upload or transmit viruses, malware, or harmful code

• Scrape, harvest, extract, or collect data from our website without permission

• Spam, phish, impersonate others, or engage in deceptive activity

• Harass, threaten, abuse, defame, or harm any person

• Circumvent security measures, access controls, or usage restrictions

• Use automated tools, bots, crawlers, or AI agents in a way that harms, overloads, or misuses our Services

We may suspend, restrict, or terminate access to our Services if we believe you have violated these Terms.

16. AI Agents, Bots, and Automated Access

You may not use bots, scrapers, crawlers, AI agents, automated tools, or similar technologies to access, copy, extract, monitor, purchase from, or interact with our Services in a way that violates these Terms, burdens our systems, bypasses security measures, or harms our business or users.

We reserve the right to block, limit, or restrict automated access to our website.

This section does not restrict lawful use of search engine indexing or accessibility tools that comply with our technical and legal requirements.

17. Termination

We may suspend or terminate your access to the Services if we reasonably believe that you have violated these Terms, engaged in fraud, misused our Services, harmed our business, or violated applicable law.

Termination does not affect any rights or obligations that arose before termination, including payment obligations, intellectual property rights, limitations of liability, indemnification, dispute provisions, or other terms that by their nature should survive.

18. Disclaimers

To the fullest extent permitted by law, our Services and products are provided on an “as is” and “as available” basis, except as expressly stated in our product descriptions, Refund Policy, 90-Day Satisfaction Guarantee, or other written policies.

We do not guarantee that our website will be uninterrupted, error-free, secure, or available at all times.

We do not warrant that product appearance, brightness, projection quality, emotional effect, or user experience will be identical for every customer, as results may vary depending on usage, environment, and other factors.

Some jurisdictions do not allow the exclusion of certain warranties or consumer rights. In those jurisdictions, the exclusions in these Terms apply only to the fullest extent permitted by law.

Nothing in these Terms limits any mandatory legal warranty, statutory guarantee, or consumer protection right that applies to you.

19. Limitation of Liability

To the fullest extent permitted by law, AstraLume and our affiliates, officers, employees, contractors, suppliers, service providers, and licensors will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, business interruption, or replacement costs, arising from your use of the Services or products purchased through the Services.

To the fullest extent permitted by law, our total liability for any claim related to the Services or products will not exceed the amount you paid for the product or order giving rise to the claim.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted by law, including liability for fraud, intentional misconduct, gross negligence, death or personal injury caused by negligence, or mandatory consumer rights.

20. Indemnification

To the fullest extent permitted by law, you agree to indemnify and hold harmless AstraLume, Shopify, and our affiliates, officers, employees, contractors, suppliers, service providers, and licensors from claims, damages, losses, liabilities, costs, and expenses arising from:

• Your breach of these Terms

• Your misuse of the Services or products

• Your violation of applicable law

• Your violation of third-party rights

• Your fraudulent, abusive, or unauthorized conduct

This section does not apply where prohibited by applicable consumer protection law.

21. Governing Law and Dispute Resolution

These Terms are governed by the laws of Mexico, without regard to conflict of law principles, except where the mandatory laws of your country, state, province, or region provide you with stronger consumer protections.

If you are a consumer, you may have the right to bring claims in the courts or consumer protection authorities of your place of residence where required by applicable law.

We encourage you to contact us first at astralumelamps@outlook.com so we can try to resolve any concern informally.

Nothing in this section limits any mandatory consumer rights or dispute resolution options available to you under applicable law.

22. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law or removed if necessary, and the remaining provisions will remain in full force and effect.

23. No Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

24. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies posted on our website, constitute the entire agreement between you and AstraLume regarding the use of our Services and purchases from our store.

25. Assignment

You may not assign, transfer, or delegate these Terms or your rights or obligations without our prior written consent.

We may assign or transfer these Terms as part of a merger, acquisition, sale of assets, restructuring, business transfer, or by operation of law, subject to applicable law.

26. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, Services, legal requirements, or policies.

The most current version will always be available on this page.

If we make material changes, we will provide notice where required by law. Your continued use of our Services after updated Terms are posted means you accept the updated Terms, except where additional consent is required by law.

27. Contact Information

Questions about these Terms should be sent to us at:

AstraLume
Email: astralumelamps@outlook.com
Business address: Sector 34 Mz 110 Lt 3 Cs2 Fracc Heroes Tecamac, Los Heroes Tecamac, Tecamac, Estado de México, 55763, Mexico